Installing In2net Client for Windows 2000

• Since you are about to install a driver, you will need administrative privileges to perform the installation. If you are logged on to a user account, log off and log on to an account with administrative privileges before proceeding.

• If you already have a previous version of this PPP over Ethernet Protocol installed, you must first remove the old version. See Removing the PPP over Ethernet Protocol for details.

• Unpack the downloaded archive to a temporary installation directory. Make sure that the following files are correctly extracted: READMENT.HTM, README2K.HTM, NETPPP95.INF, RASPPP95.INF, WINPPPOE.INF, OEMSETNT.INF, NETPPPOE.INF, RASPPPOE.INF, WINPPPOE.DLL, RASPPPOE.DLL, RASPPPOE.EXE, RASPPPOE.SYS and RMSPPPOE.SYS.
• NOTE: Explorer may be configured to hide DLL and SYS files, so it may not display these files.

• If you are running Windows 2000, right-click the My Network Places icon on your desktop and select Properties to bring up the Network and Dial-up Connections window.

• Go to the menu and select View then Details to get a detailed view of the network connections on your machine.

• You should find one or more Local Area Connection objects. Locate the one for the network adapter connected to your broadband modem (you should be able to tell by the name in the Device Name column), right-click it and select Properties.

• In the properties dialog box, click the Install... button.

• In the Select Network Component Type window, select Protocol and click the Add... button. (Note: It could take a few seconds for the following window to come up.)

• In the Select Network Protocol window, click the Have Disk... button.

• In the Install From Disk window, either type the name of your temporary installation directory or click the Browse... button to navigate to it (it does not matter which of the INF files you select, Windows will automatically pick the right one later). Then click the OK button. A new window opens, offering the PPP over Ethernet Protocol for installation. Click OK to start installing the protocol.

• During installation, a window titled Digital Signature Not Found (Windows 2000) or Hardware Installation (Windows XP/.NET) may come up several times (typically four times per installed network adapter), warning you that the driver has no digital signature or Windows Logo. Make sure you click "Yes" (Windows 2000) or "Continue Anyway" (Windows XP/.NET) every time you are prompted to allow successful installation of the protocol.

• Back at the Local Area Connection Properties window, click Close to close the window. Note: If you have a network adapter dedicated to your broadband modem, it is recommended that you first clear the checkboxes for all other components listed and leave only PPP over Ethernet Protocol checked.

• If you have more than one network adapter in your system, you may want to disable the PPP over Ethernet Protocol for all adapters but the one your broadband modem is actually connected to. To do this, bring up the properties of each network adapter you want to disable the protocol for and clear the checkbox next to PPP over Ethernet Protocol in the listed components.

• The protocol is now fully functional, but you still need to create a dial-up connection to use it. See the next section for details.

Creating the Connection

PPP over Ethernet dial-up connections can be most conveniently created with the Dial-Up Connection Setup application provided with the protocol, which creates dial-up connections with all the correct settings at the click of a button.

• Click the Start button on the taskbar and select Run... to bring up the Run dialog box.

• Type cmd in the open field and click the OK button to get command prompt.

• Type cd c:\in2net at the prompt and press Enter.

• Type raspppoe at that path and press Enter.

• Click the Query Available Services button. The application will send out a query for offered services and display the result in the list view below. Select the desired server and the button below will change to Create a Dial-Up Connection for the selected Service. Click the button to create a connection for this service. A shortcut to the new connection should show up on your desktop.

After you have created the connection(s) you need, click the Exit button to quit the application.

• Double-click the desktop icon for the dial-up connection you created.

• In the window, click on the Dial button.

• In the window, enter your user name and password.

• Click on the OK button. you should be connected to the Internet instantly.

Removing the PPP over Ethernet Protocol

• Since you are about to remove a driver, you will need administrative privileges to perform the removal. If you are logged on to a user account, log off and log on to an account with administrative privileges before proceeding.

• If you are running Windows 2000, right-click the My Network Places icon on your desktop and select Properties to bring up the Network and Dial-up Connections window.

• First, you may want to remove all dial-up connections you created for connecting through this protocol. To do so, right-click each of the dial-up connections you created for this protocol and select Delete. If you had created any shortcuts to these dial-up connections on your desktop, right-click them and select Delete as well.

• If you are running Windows 2000, you must first unbind the protocol from all network adapters to ensure that it is unloaded from memory. This step is not necessary if you are running Windows XP/.NET. BEWARE: Do NOT do this if you currently have a RASPPPOE version prior to 0.95 installed as these versions may CRASH the operating system when unbinding the protocol from the last network adapter. In that case, skip the next step and reboot after uninstalling the protocol to remove it from memory.

• To unbind the protocol from all network adapters, right click each Local Area Connection, select Properties and clear the checkbox next to PPP over Ethernet Protocol and close the properties dialog with the OK button. After clearing the last checkbox, the protocol is unloaded from memory

• Right-click any Local Area Connection and select Properties.

• In the list of components, select PPP over Ethernet Protocol and click Uninstall.

• A dialog box comes up asking you to confirm the removal. Make sure that you are really about to uninstall the PPP over Ethernet Protocol and click Yes.

• Back at the Local Area Connection Properties window, click Close to close the window.

Making a connection "on at startup"

To turn the connection into an "always on" connection that is established once when the machine boots (before any user logs in) and kept until the machine is shut down. To make your connection "on at startup", follow these steps:

• Alternatively, if you cannot obtain such a tool, you can copy the connection shortcut to the Startup folder of the Start menu, which will, however, require you to log in once to establish the connection after the system has booted. To do this, right-click the Start button, select Explore, in the upcoming Explorer window, double-click the Programs folder, then drag the  connection shortcut on your desktop with the right mouse button and drop it on the Startup folder and select Copy Here.

Troubleshooting

This section helps you with possible problems you might encounter during the installation and use of the protocol.

Right after installation of the protocol, the Local Area Connection properties window lists no components

This happens when the protocol could not be properly installed and appears to be a bug in Windows. Clicking the OK button at this point gives an error message that no components are installed. Click the Cancel button to close the properties dialog and then re-open it again to get the list of components back. Select PPP over Ethernet Protocol in the list, click the Uninstall button and confirm to remove the bad installation. Before you make another installation attempt, make sure that Windows is not set to block the installation of unsigned drivers:

• Right-click the My Computer icon on your desktop and select Properties.
• Select the Hardware tab and click the Driver Signing... button.
• Make sure that File signature verification is not set to Block - Prevent installation of unsigned files.
• Change the setting if required and click OK to put the change into effect.

If File Signature verification is set to Warn - Display a message before installing an unsigned file, make sure you click "Yes" (Windows 2000) or "Continue Anyway" (Windows XP/.NET) every time in the warning dialog box that comes up during the protocol installation. Clicking any other button even just once will prevent proper installation and result in the same problem.

If you still cannot install the protocol properly, do the following: Locate the file SETUPAPI.LOG in your Windows directory and delete it. Make another installation attempt (which will probably fail as well). Then check your Windows directory again for the file SETUPAPI.LOG and load it into a text editor, e.g. NOTEPAD. The contents of this file should give you some hints abut the cause of the installation failure.

RASPPPOE application does not list the desired adapter

You should make sure that the Local Area Connection for the adapter in question is enabled:

• If you are running Windows 2000, right-click the My Network Places icon on your desktop and select Properties to bring up the Network and Dial-up Connections window.
• Go to the menu and select View then Details to get a detailed view of the network connections on your machine.
• You should find one or more Local Area Connection objects. Locate the one for the network adapter in question, and check the Status column.
• If the Status is disabled, right-click the Local Area Connection and select Enable.
• If enabling fails, check in Device Manager for possible problems with this adapter.
• If you successfully enabled the adapter, re-run the RASPPPOE application and check whether the adapter is listed now.

If the adapter still does not show up, make sure that the protocol is enabled for the adapter in question:

• Right-click the Local Area Connection of the adapter in question and select Properties.
• In the properties dialog box, check the list of installed components. Make sure that the checkbox next to PPP over Ethernet Protocol is checked.
• If the checkbox is clear, check it. You may be prompted about the digital signature again. Make sure you click "Yes" (Windows 2000) or "Continue Anyway" (Windows XP/.NET) every time you are prompted.
• If the Local Area Connection properties dialog box lists no components now, see above.
• Click OK to close the Local Area Connection properties dialog box.
• Right-click the Local Area Connection in the Network Connections window and select Disable.
• Right-click the Local Area Connection again and select Enable.
• Re-run the RASPPPOE application and check if the adapter is listed now.

If the adapter still does not show up, try the following:

• Right-click the Local Area Connection in the Network Connections window and select Disable.
• Right-click the Local Area Connection again and select Enable.
• The RASPPPOE application should list the desired adapter now.

RASPPPOE application reports "RASPPPOE - No Service Offers Received" when querying available services

This error message means that the protocol did not receive any response from your service provider. You should check the following things in order:

1. Check if your Lan card has successfully established a link with its counterpart. Most Cards have a Sync LED on them which indicates this status. If your card has such an LED and it indicates that the link is down, contact your service provider for assistance.
2. Check in Device Manager if the network adapter is connected to is enabled and working properly.
3. Check if your network adapter is correctly configured: Bring up Device Manager, select the network adapter your broadband modem is connected to and click Properties. In the Properties window, select the Advanced tab, look through the options and make sure that the correct Line Speed and duplex mode is selected
4. Check that the cable connecting your network adapter is properly attached and of the correct type. Note that it typically has a "crossed" connector on them, so you will need a straight cable to connect it directly , while you need to use a crossed cable or use an uplink port to connect it to a hub or switch..

Connection attempt fails with "Error 797: The connection failed because the modem (or other connecting device) was not found."

This can be the result of unbinding the protocol from an adapter and then re-binding it, which may not have taken effect. Follow these steps to put the change into effect:

• If you are running Windows 2000, right-click the My Network Places icon on your desktop and select Properties to bring up the Network and Dial-up Connections window.
• Go to the menu and select View then Details to get a detailed view of the network connections on your machine.
• You should find one or more Local Area Connection objects. Locate the one for the network adapter in question, right-click it and select Disable.
• Right-click the Local Area Connection again and select Enable.
• Make another connection attempt and see if it works.

If that did not help, the dial-up connection you created may be configured to connect through a "ghost" dial-up device that no longer exists. Do the following to remedy this:

• Right-click the dial-up connection that failed to connect and select Properties.
• In the Connect using: list view, take a close look at the name of the dial-up device that is checked. A "ghost" dial-up device has the name format ISDN channel - Adapter Name (xx), while a correct entry is of the format ISDN channel - Adapter Name, i.e. the extra (xx) identifies a "ghost" device.
• If the checked device is indeed a "ghost" device, clear it, look through the list for the correct dial-up device and check that one instead.
• Make another connection attempt.

Connection attempt fails with "Error 678: There was no answer."

First, you should check whether you can get any reply from your service provider with the  Connection Setup application provided with the protocol:

• Click the Start button on the taskbar and select Run... to bring up the Run dialog box.
• Type RASPPPOE in the edit field and click the OK button to run the  Connection Setup application.
• If the application quits with an error message, follow the advice it gives.
• A dialog box comes up with a combo box labeled Query available PPP over Ethernet Services through Adapter: at the top. Select the network adapter your broadband modem is connected to from the list. If the protocol is only operating on one network adapter, the box will be grayed out as there is no choice to make.
• Click the Query Available Services button.
• It will show you the list of servers
• Click the Exit button to quit the application.

Connection attempt fails with "Error 651: The Modem (or other connecting device) has reported an error."

If you have not rebooted since the installation of the protocol. The second connection attempt will proceed without this error. Reboot the machine then the protocol will work flawlessly.